Calls vs minutes According to ZDnet, Bridge Ratings says the average phone call is 3 minutes 15 seconds in duration.
How do you handle the live answering for “my” business if you also handle live answering for many other businesses?
Each account is assigned a specific phone number that is tied to that company alone. Through the use of intelligent software and other technologies and processes, we program our systems to identify your number and bring up all the information you provided on the Receptionist’s screen when your number rings. It is transparent to the caller that he’s reached YOUR company.
All live answering overages are charged at $1/call. While there is no rollover on unused calls, you could purchase a block of additional calls OR upgrade to the next package to take advantage of discounted rates prior to month’s end to avoid the overage charges.
What is required to set up service? What are the setup fees? How long does it take to have my services live and ready for use?
Copy of the credit card holder’s verifiable identification (e.g. Drivers’ License; Passport) is mandated for any service account. The setup fees and the first month’s service fee (prorated for the month when applicable) are charged when your information is received. Setup fees are service/package-specific. An answering service package most often will be live within twenty-four business hours after all documentation has been completed and received. You will receive communications from our company alerting you to your account’s status, information verification and local office service details.
Call overages may also be incurred, as well as (international) long distance charges to connect your calls.
A Local Number that is uniquely yours while employing our services.
It’s email receipt of faxes through the use of a local number for facsimiles. Receive them via email in PDF format. Shared and dedicated service available for a monthly charge.
A greeting is programmed by a human and handled by an auto-attendant. Callers shall hear your company’s name and have up to 3 dialing options for callers; all options directed to tantamount voicemail box or external client number . Unlimited Long Distance in U.S. Continental.
When a caller leaves you a message, the Phone System can email you a .wav file containing your caller’s message and removing the message from voicemail box. Your email shall contain the message. Valid email address and account, appropriate audio software and speaker(s) hardware required. Client to refer to own Information Technology resources for assistance, as all computers are different.
Calls personally answered/screened/forwarded per your instruction, allowing you to decide whether to accept the call, Monday – Friday, 9am – 5:00pm local time (except holidays). Unlimited Long Distance in U.S. Continental. Calls can be forwarded to up to 2 designated telephone numbers.
Calls personally answered/ Live Name, Number, Company & Message Receiving/ forwarding call to voice mail, Monday ? Friday, 9am ? 5:00pm local time (except holidays).
You may receive your messages taken live by receptionist and sent by text to your mobile phone. Only applicable to live answering service packages.
All packages include 1 voicemail box, and up to 3 dialing extensions. Should you need more, you can add up to 5 additional voicemail boxes, each with additional 3 dialing extensions for a monthly charge.